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When will you despatch my order?
We will despatch your order within 2 working days of payment being received.
When will I receive my order?
Once despatched, UK and EU orders take 3-5 working days for delivery. You will be sent a tracking number so you can check progress via the relevant carrier service.
I’m not in the UK, can I still purchase a book?
Yes, of course, however we currently only ship to countries within the EU. Please visit our Shipping Information page for more details.
I have a problem with my order!
As a small business, we pride ourselves in our personal customer service. If you have concerns with any aspect of your order, please get in touch or email us direct at email@example.com where we will get back to you straight away to rectify the issue.
I want to order several books, but the checkout returns an error.
We set our shipping rates according to the total weight of your order. If your order exceeds our couriers maximum permitted weight for your country then it will not allow you to proceed. This is because it is likely we can save you money on your shipping costs for orders of this size by using another courier method. Please Contact Us with details of the books you wish to purchase and we can arrange for a bespoke shipping quote. Alternatively, we are more than happy to discuss your wholesale requirements.
Will my Vintage Safe Book be brand new?
We only select the very best quality pre-loved books however, by their very nature, there may be small signs of wear and tear. We believe that this only serves to enhance to convincing outward appearance of our Vintage Safe Books, allowing them to blend in unnoticed on your bookshelf. If you are in any way dissatisfied with your purchase, please Contact Us within 30 days and we will be happy to arrange a refund or exchange.
How can I tell if the book will be the right size for my requirements?
All our products have both the external and internal hollow space dimensions clearly marked. In addition to this, you can also search by external size category (e.g. Small, Medium, Large, X-Large). Check out our Size Guide for more information.
Do you accept returns?
If you are not 100% satisfied with your purchase for any reason please Contact Us in the first instance to discuss the issue or email us at firstname.lastname@example.org. Should you wish to return your Vintage Safe Book, please send it back to us for an immediate, no quibble refund (less postage costs).
Will my Vintage Safe Book arrive in good condition?
We ship all books in purpose made postal book boxes, so they are offered the very best protection. Please view our Shipping Information page for more details.