Returns Policyvintagesafebooks

Overview

To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.

Please make sure your delivery address is correct and completed in full before submitting your order. If your order is returned to our office we will be happy to re-send it.  If your order is not returned to our office we take no responsibility and we will not be able to re-send it under any circumstances.

Returns

Should you wish to return purchased goods for any reason, you will need to contact us first, using our Contact Us form or via e-mail to vintagesafebooks@email.com.

Returned goods must be undamaged, unused and complete.

Once you have confirmed your return with us, you will be provided with a postal address for the return.  All returns are the responsibility of the customer until they reach us.

The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.


Damaged / Faulty Goods

In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund.  Please contact us within 7 days of receipt and return the goods as per our returns policy above.  Please note that, as each of our safe books are unique, we cannot guarantee to replace your goods with an exact copy.  Instead, you will need to identify an alternative product of the same value, which will be shipped instead.

Vintage Safe Books will refund any postage costs incurred when returning damaged/faulty items back to us, however you must await authorisation and the confirmed returns address before sending items back to us.  In the UK, items should be returned via First Class Recorded Delivery.  Overseas, items should only be returned using your country’s national postal service.  We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.  Proof of postal charges may be required.

Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return.


Exchanges

If you would like to exchange your item(s) for different products in our range, please contact us first, within 7 days of receiving your order.

Returned goods must be undamaged, unused and complete. Please detail which item(s) you would like to receive as a replacement.

We will require payment for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur, before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.  Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return.


Refunds

We will refund the cost of returned goods. Shipping costs are non-refundable.

We do not refund the cost of returning the goods, except for returning faulty or damaged goods.

Refunds will only be made by crediting the PayPal account used for the original transaction.

Refunds will be made within 14 days of receipt of your return.